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Frequently Asked Questions

General FAQ

  • What should I bring to my appointment?
  • Do you see children?
  • Do I need a referral to see the doctor?
  • What can I do if I don’t have insurance?
  • What is your cancellation policy?
  • What is your billing process?
  • Where are you located?
What should I bring to my appointment?

There are a few things you should have with you when you come to your first appointment:

  • your current insurance card
  • a photo id
  • a list of medications if you have many
  • your specialist copay, if your insurance company requires one

Please be prepared to pay your copay, if you have one, at the time of your appointment. This is required by insurance companies as part of our contract with them. If you are unable to pay your copay at the time of your appointment will be rescheduled.

Do you see children?

Yes! We are happy to evaluate patients of all ages, including children and infants.

Do I need a referral to see the doctor?

No, our office does not require a referral to be seen. However, some insurance companies do require a referral from your primary care provider to visit a specialist. If you are unsure, please call the customer service number on the back of your insurance card to check.

What can I do if I don’t have insurance?

We understand that not everyone has medical insurance coverage. Fortunately, we are able to provide a significant discount on our services if you will be paying out of pocket. This payment will be due at the time of service.

If surgery is needed, every effort will be made to produce a fair payment plan. Please call our office if you have specific questions about costs.

What is your cancellation policy?

If you are unable to attend your scheduled appointment, please call us and let us know as soon as possible. We do not charge any penalties for canceled appointments.

What is your billing process?

At the time of your appointment, we will collect your co-pay.  After your appointment, we will file the claim with your insurance company. After your insurance company has paid, if there is anything left for you to pay (ex: deductibles, coinsurance), then we will send you a statement in the mail. We accept Visa, MasterCard, Discover, American Express, cash or check.

Where are you located?

We are located just off of Hendersonville Road in the south Asheville area, around Skyland, in the Walden Ridge Professional Park behind Taco Bell. Our intersection is one stop light south of the Ingles and Earth Fare grocery stores or 3 stop lights north of the Long Shoals Road intersection.

Please see our directions page for more information.


Ear, Nose & Throat FAQ

  • What does an Otolaryngologist do?
  • Do you perform balloon sinuplasty?
  • What’s wrong with using Q-Tips to clean my ears?
  • How can I manage ear wax at home?
  • My voice seems to be changing. What should I do?
  • Is ringing in my ears normal?
What does an Otolaryngologist do?

An Otolaryngologist specializes in diseases and disorders of the ear, nose, and throat. Many times this is abbreviated as an “ENT” doctor. An ENT doctor would see you for any conditions of the ears, nose, and throat that require more extensive care than a primary care physician might be able to provide. This includes (but is definitely not limited to!): chronic sinus infections, chronic ear infections, balance issues, hearing loss, tinnitus, facial fractures, chronic nosebleeds, voice disorders, complex skin cancers, facial reconstruction, Meniere’s Disease and GERD just to name a few.

Please see our Services page for more information.

Do you perform balloon sinuplasty?

We do not perform balloon sinuplasty.

Several recent articles from academic departments of Otolaryngology-Head & Neck Surgery have suggested that limited balloon sinusotomy may be effective as a treatment for chronic sinusitis refractory to medical therapy. Balloon sinusotomy involves placement of a nasal endoscopy-guided balloon catheter at the obstructed natural ostium of one or more nasal sinuses, particularly the frontal and maxillary sinuses. This is performed in an office setting utilizing topical anesthetic. We remain somewhat skeptical of long-term success of balloon sinusotomy.

At the present time our approach to patients with chronic sinus disease refractory to medical therapy will continue to be functional endoscopic sinus surgery (FESS) performed in the outpatient setting under general anesthesia.

What’s wrong with using Q-Tips to clean my ears?

Q-tips, or cotton swabs, are fine for cleaning the outside of your ear. However, using them in your ear canal can push wax a debris further into your ear, causing even more problems.

How can I manage ear wax at home?

A few drops of hydrogen peroxide in the ear canal, followed by a gentle wash with a small bulb syringe from the pharmacy often loosens wax impactions.

My voice seems to be changing. What should I do?

Any significant voice changes for more than 2 weeks should be evaluated by an ENT physician.

Is ringing in my ears normal?

Though common, ringing that is constant and persistent should be evaluated by an ENT physician.


Hearing Aid FAQ

  • How do I determine if I am a candidate for hearing aids?
  • Will hearing aids restore my hearing to normal?
  • Will my hearing aids last forever?
  • Why do hearing aids cost so much?
  • Can you bill my insurance for my hearing aids?
How do I determine if I am a candidate for hearing aids?

You must first determine whether you have trouble hearing and how much it impacts your daily function. By having your hearing tested, your audiologist can help determine how much loss is present and discuss your treatment options.

Will hearing aids restore my hearing to normal?

No, nor will they prevent any further loss of hearing. Hearing aids are designed to make things easier to hear; they do not restore normal functioning of the ear.

Will my hearing aids last forever?

The life of a hearing aid is approximately five years. Many hearing aids still function well after five years, while others may need repair service or replacement.

Why do hearing aids cost so much?

Hearing aids are sold in relatively low volume or numbers. The manufacturers also spend a significant amount of time & money on research and development. The purchase price of hearing aids also includes a 1 to 2 year warranty for loss & repairs.

Can you bill my insurance for my hearing aids?

Due to the high expense of hearing aids, and insurance companies’ reimbursement rates and times, we do not file hearing aid charges or hearing aid services with any insurance company. All hearing aids and hearing aid work not under warranty will be billed at the time of service. Payment is expected at the time of service.

Mountain Regional Ear Nose & Throat
7 Walden Ridge Dr
Suite 200
Asheville, NC 28803
p: 828-654-9299
f: 828-654-9266
info@mountainregionalent.com