Our Practitioners

Dr. Pickens is a graduate of Vanderbilt University and a 1983 graduate of the James H. Quillen College of Medicine of East Tennessee State University.

He completed preliminary general surgical training at East Tennessee State, followed by completion of a residency training program in Otolaryngology-Head and Neck Surgery at West Virginia University College of Medicine, where he served as Chief Resident in 1992-93.

He received the Sobisca S. Hall award for Research in Otolaryngology in 1992.

In 1992 he completed a mini-fellowship in endoscopic sinus surgery and facial plastic surgery with world-renowned surgeon Dr. Mark May in Pittsburgh, Pennsylvania. After completion of Otolaryngology training in West Virginia,  Dr. Pickens served a year of additional residency education in Plastic and Reconstructive Surgery at the University of Missouri in Kansas City, Missouri.

Dr. Pickens is Certified by the American Board of Otolaryngology-Head and Neck Surgery, and is a past member of the American Academy of Facial Plastic and Reconstructive Surgery.

In 1998 Dr. Pickens established Mountain Regional Ear, Nose and Throat, PA-Facial Plastic Surgery to provide care to the entire Western North Carolina Region.

Dr.Pickens enjoys playing and listening to live music, road cycling, fly fishing,  vintage musical instruments, and travel.


Margaret Heil, M.S., CCC-A
Audiology, Hearing Aid Dispensing, Balance Testing

Ms. Heil joined Mountain Regional Ear, Nose & Throat in 2016. She is fully qualified to provide extensive audiometric testing for hearing loss, tinnitus, and balance issues. If you should need a hearing aid, she will be able to guide you through the process, helping you pick the best product for your needs and budget.